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Why MSPs Should Implement Anti-Spam Filtering for Their Clients

Anti-spam filtering and DNS-layered web filtering are now vital elements in the arsenal for online corporate security. Hackers, malware distributors, and phishing artists specifically use email because it has proved to be one of their most successful attack vectors. Distributing spam to multiple recipients expands their reach, increasing their chances of success in snaring unwary victims.

Spam that is discovered to originate from a specific organisation can earn that company a very bad reputation, and result in it being blacklisted from the inboxes of clients and prospects whose interest could be vital to their business.

As a managed service provider, you are in a position to either prevent this from happening, or share in the dire consequences – including being blacklisted – of a successful hacking attempt through association with the clients you serve. Anti-spam filtering can help you eliminate these risks.

A Serious Issue

Research conducted by Spiceworks in 2018 revealed that the most common security incidents affecting online businesses involved personal webmail services (15%) and social media channels (11%). For this reason, 89% of organisations block or limit the use of one or more online sites such as social media, or messaging services. And 90% of IT departments restrict web access to protect against malware or ransomware infections that may threaten the enterprise.

Phishing is an especially effective tactic, luring message recipients into opening infected attachments or following embedded links to booby-trapped websites. As such, as an MSP, your security strategy needs to include technology that detects, blocks, and isolates threats like spam and phishing.

Traditional Anti-Spam Measures

Historically, anti-spam filters were physical appliances which could be installed on premises to act as a sieve and allow only approved emails to pass through. The hardware could be configured with various rules, allowing it to identify spam and malicious messages. These could then be deleted, or flagged and quarantined to a designated folder.

With your numerous existing duties as an MSP, the last thing you want to take on as an extra is having to deploy and manage new appliances – either at your own premises, or at the various sites of your customers. The same goes for individual installations of anti-spam software, which will also require regular patching and updating at each location.

A Better Solution

Cloud-based anti-spam filtering is a much more appropriate and practical option for busy MSPs. There's no hardware to purchase, install, or maintain – even if you prefer a more "hands on" approach at your clients’ premises. In such cases, the system can deploy through an ISO or virtual appliance, with the required virtual machine consuming few storage and network resources.

With cloud-delivered anti-spam filtering, you can support multiple customers with a range of operating systems via a solution that's hardware and OS-independent. Routes added to your clients’ router configurations will simply direct all traffic to your host's cloud-based filters, where the required action will be taken on all incoming packets. Remote anti-spam filtering doesn’t affect non-web traffic, which hinders performance and generates unnecessary support tickets that can consume your time with troubleshooting.

Reporting tools will enable you to maintain full accountability with your clients, providing them with visibility into their web traffic, and tangible evidence of how your services are contributing to the performance of their organisation and the security of their enterprise. This function also empowers you to provide a valuable additional service to your clients, by identifying suspect users and problematic trends that may be affecting their network performance.

Enhanced Filtering Options

Many cloud-based anti-spam filters integrate with directories like LDAP or Active Directory, so different controls can be applied for individual users, teams, departments, or entire organisations. The solution will typically feature a web-based administration console, enabling you to manage the system and your client accounts from anywhere with internet access. The software should also allow you to apply new spam filtering policies, adjust existing ones, edit whitelists, create and schedule reports, and monitor performance in real-time.

A DNS-layer filtering solution will enhance your ability to deploy stricter internet usage policies for your MSP clients, preventing cyber threats and increasing the productive time spent online by their employees. This provides added value for your customers and gives you a strategic advantage over your competitors who aren't providing such services.

MSP-HOST And Anti-Spam

MSP-HOST provides Unifi cloud hosting to service providers who are looking for a streamlined, hassle-free and cost-effective solution for managing their clients’ hosting requirements. Hosting packages allow you to provide your customers with all the advantages afforded by Ubiquitis Unifi – without the hefty upfront costs of setting up your own hosting equipment. 

In partnership with SpamTitan – one of the leading names in anti-spam and DNS filtering – MSP-HOST integrates enterprise-grade spam protection into its dedicated hosting platform, which means protection for you, and your clients.

Hosting packages start from as little as £19 per month, with SpamTitan provided at just £1 per month per mailbox. To sign up for a 30-day free trial package or arrange a free demonstration, contact an MSP-HOST representative.